Refund policy

RETURNS & REFUNDS POLICY

PLEASE CHECK all goods immediately upon delivery to ensure you are happy with the quality. We are proud of the Incrediwear Brand, and we want you to be happy with your Incrediwear purchase. If there is a problem with your order please email sales@incrediwearcanada.com immediately after receiving the order.

WE DO NOT accept returns for any third party vendors that sell our products. All sales with third party vendors must be settled where the purchase was made, this includes third parties selling online (such as amazon).

WE DO NOT accept returns if the product has been washed or worn. Unfortunately, if items appear washed or worn during our product inspection, your return may be rejected.

If your purchase appears damaged or you have received the wrong order, please let us know within 30 days from the day your order is shipped. Items labeled Braces, Sleeves, or Apparel apply to our 30-day return policy and shipping will be paid for by Incrediwear for returning damaged or wrong items shipped. All other returns or exchanges are subject to shipping being paid for by the customer if customer has contacted Incrediwear before the 30th day of the policy.

ATTENTION: All Socks are final sale with the exception of damaged or wrong items shipped. Please make sure your sock sizing is correct upon ordering. We do not allow socks to be returned otherwise. If product (socks) are damaged or wrong item, please send us a photo to the email address below, so we can process right away. We do not accept exchanges for socks unless they are damaged upon arrival or the wrong item shipped.

Custom orders
ALL custom orders items are non-refundable.

** We do not accept EXCHANGES after 30 days from the date of purchase**

Our mailing address:
Incrediwear Canada
6956 Columbus Road,
Mississauga, ON
L5T 2G1
Canada

The above address is for all mail correspondences and product returns. Incrediwear Canada is an online retailer and does not operate a store.

Shipping and Tax Policy
We ship our products by Canada Post. For our valued customers, we now offer FLAT shipping fees. FREE shipping for all Canadian orders over $100. Please see table below for more details.

Estimated Delivery Time: (4-10 business days)
Please note that delivery time periods are estimated and may be subject to change for reasons outside of our control.

Taxes
Will I be charged sales tax?
All orders shipped within Canada are charged GST or HST.